Account and Login
For sign-in problems, onboarding issues, or account changes, email us with the address tied to your Pachi account so we can help faster.
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Support
Need help with Pachi? Reach out to Pachi and Friends LLC and we’ll help with account access, challenge verification, payouts, or general app questions.
Contact Support
hello@pachi.fit
Email hello@pachi.fit for support. Include your name, the email tied to your account, and a short description of the issue. We aim to respond within 2 business days.
Common Help Topics
Challenge Verification
If a workout did not count correctly, include the challenge name, the workout date, and screenshots from Apple Fitness or Apple Health when you contact support.
Payments and Payouts
For buy-ins, refunds, and payout questions, send the challenge name and any relevant transaction details so we can trace the issue quickly.
Before You Reach Out
- Tell us which challenge you were in, if the issue is challenge-specific.
- Share the date of the workout or payout issue.
- Attach screenshots when the problem involves verification, balances, or app errors.